Refund Policy & Guarantee

We stand behind the quality and craftsmanship of our smart pet tags. If you are not completely satisfied with your purchase, we offer straightforward return and replacement guarantees.

7-Day Money-Back Guarantee

If you are unsatisfied with your Pawe tag for any reason, you may return it within 30 days of delivery for a full refund of your purchase price.

To be eligible for a 7-day return:

• The return request must be submitted within 7 days of the delivery date.
• You must provide proof of purchase or your original order number.
• Original shipping fees are non-refundable.

How to Initiate a Return or Replacement

To start a return or request a warranty replacement, please reach out to our customer support team:

• Email: hello@pawe.in
• Response Time: Within 24 to 48 business hours

Please include your order number, a brief description of the issue, and a clear photo if requesting a damage replacement.

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Last Updated: August 2026